Complaint (administrative complaint)

A complaint refers to a notice or report made to a superior authority (or the authority investigating complaints based on a specific provision) on misconduct or negligence. After examining the complaint, the authority may provide administrative guidance to the party whose operations the complaint concerns.

Complaints are investigated by several different authorities. In addition to the Regional State Administrative Agency, complaints are handled by, for example, the Chancellor of Justice, the Parliamentary Ombudsman of Finland and the National Supervisory Authority for Welfare and Health. The competent authority in different matters has been defined in more detail in legislation.

You can file a complaint with the Regional State Administrative Agency in the following matters:

  1. family and social services;
  2. health care;
  3. early childhood education, preschool education, comprehensive and upper secondary school education, basic education in the arts and vocational education;
  4. municipal environmental health care (food product, health protection, tobacco and animal welfare issues) as well as private and public veterinary services;
  5. other municipal activities (the authority of the Regional State Administrative Agency may be in part restricted by legislation);
  6. rescue department operations;
  7. reindeer management (administrative matters); and
  8. financial and debt counselling

You can file a complaint with the Regional State Administrative Agency when you consider the conduct or activities of the organisation or person subject to the complaint to be unlawful, erroneous or inappropriate. A complaint may also be filed on the basis of negligence.

Under the Administrative Procedure Act, complaints on matters that are more than two years old will not be investigated unless there is a particular reason for doing so.

Structure of the complaint site

This section on complaints describes how to file a complaint with the Regional State Administrative Agency in all of the matters above. The specific section on the matter in question may include more such information on filing a complaint that does not apply to all complaints. The list above and the right side of the page include links to the matters whose sections include more information on filing a complaint.

This section on complaints details how to file a complaint, how the complaint is handled at the Regional State Administrative Agency and what consequences may ensue from the decision on the complaint for the subject of the complaint. The section on consequences also details what consequences cannot be imposed on the subject of the complaint.

Supervision of trades

The Regional State Administrative Agency also supervises certain areas of business and industry and may be notified of business activities. The agency makes a decision on supervisory measures based on the notification. The above-mentioned notifications are not complaints.

The supervision of the Regional State Administrative Agency concerns the following trades:

  • brokerage of real estate and rented premises;
  • debt collection;
  • pawn shop operations;
  • lost property office operations;
  • serving of alcoholic beverages in restaurants; and

retail of alcoholic beverages in shops