The Regional State Administrative Agency provides advice in the handling of administrative matters.  The advice may concern information on the services provided by the Regional State Administrative Agency and on the initiation, investigation and procedures of matters falling within the responsibilities of the Regional State Administrative Agency.  Advice is free of charge.

The Regional State Administrative Agencies are open between 8 a.m. And 4:15 p.m. on weekdays.

Contact can be made:

* By telephone

 Customer service:
(switchboard numbers to local agencies, country code +358)

  • AVI Southern Finland: 0295 016 000
  • AVI Eastern Finland: 0295 016 800
  • AVI Southwestern Finland: 0295 018 000
  • AVI Western and Inland Finland: 0295 018 450
  • AVI Northern Finland: 0295 017 500
  • AVI Lapland: 0295 017 300

Customers calling the Regional State Administrative Agency are charged the local network fee (date) for landlines and the mobile phone charge for mobile phones.

The registries' telephone service:

The Regional State Administrative Agencies' registries have a joint telephone number:
0295 016 585, which provides services in Finnish and English.

This number uses a callback service. If the customer does not respond to the callback, they will automatically receive a notification via SMS and will be recalled.

Occupational safety and health contact information and services

Telephone service 0295 016 620

The Nationwide Telephone Service of the OSH authorities is open Monday to Friday 9 am – 3 pm. Service in English is available Tuesday to Thursday 9 am – 12 noon. If you call from a landline phone in Finland, the rate is the standard local network rate. If you call from a mobile phone in Finland, the rate is the standard mobile rate. The actual cost depends on your subscription with the operator.

     Learn more:

* By e-mail

To ensure the initiation of the matter, it is recommended to use the e-mail addresses of the Regional State Administrative Agencies' registries instead of a personal e-mail. When sending e-mail, it should be noted that e-mail messages arrive in the Regional State Administrative Agencies unsecured, so the information in the messages is not secure from third parties. 

The registry shall send a notification of receipt of the message during the office's opening hours.

Learn more: E-mail and secure e-mail

* Personally visiting the office

Personal meetings are always agreed in advance.

* By post to the agency's address 

Contact information of Regional State Administrative Agencies' Registries